Shared inbox
Our office can see the thread, attachments, owner, notes, status, history, and reply without separating the conversation from the work.
THE OPERATING SYSTEM WE'RE BUILDING INSIDE MASTERLINE
We built one system for the real work inside our business.
Masterline IQ—MIQ for short—connects our shared inbox, work orders, vendor dispatch, estimates, invoices, and company data. Our office uses it today with real customer work. It is live, still unfinished, and built to help Masterline serve more customers without copying the same information between programs all day.
In use at Masterline Live, still unfinished Human reviewed Not currently for sale
CURRENT PRODUCT PREVIEW
REPRESENTATIVE INTERFACEDEMO DATA · SEP 2026 REVIEW BUILD
01 / LIVE TODAY
This is live inside Masterline—and it is not finished.
MIQ is already part of the day-to-day work inside Masterline. We roll it out one working process at a time because real customers, real vendors, and real money are on the other side of the software.
Work orders
Customer, location, scope, schedule, status, notes, and billing context stay connected to the job.
Vendor dispatch
The team dispatches qualified service providers and tracks job progress inside the same operating system.
Estimates and invoices
The office submits estimates and invoices through MIQ, with people reviewing what goes out.
Honest status: the shared operating system is live inside Masterline. Some workflows are mature, some are being hardened, and some of the larger AI vision is still ahead of us.
02 / ONE REAL WORKFLOW
A job should move forward without the office rebuilding it five times.
The point is not adding AI everywhere. The point is connecting the work once, keeping the history intact, and letting the right person make the decision at the right moment.
Inbox
A customer request arrives with the conversation and attachments intact.
Work order
The request becomes one operating record instead of another disconnected copy.
Dispatch
The office coordinates an in-house technician or a qualified service provider.
Service proof
Notes, photos, and status come back to the same job.
Invoice
The office prepares the invoice from records tied to the completed work.
03 / INSIDE THE PRODUCT
A closer look at what we are building and using.
CURRENT REVIEW BUILD
Ask questions without separating the answer from the work.
IQ Chat is built around the records and workflows our team already uses. It can help find context, prepare work, and keep people in control of the final decision.
MASTERLINE IQREPRESENTATIVE PRODUCT VIEW
04 / HUMAN-CONTROLLED AI
AI can move the work. People still own the promise.
MIQ is designed to make good operators faster without hiding uncertainty or handing sensitive decisions to an unchecked system.
- Finding context across connected records
- Preparing drafts and repeatable work
- Organizing information and next steps
- Highlighting items for review
- Customer promises and unusual situations
- Money, approvals, and sensitive actions
- What is sent and what changes a record
- When the software has earned more authority
ROLE-BASED ACCESSAPPROVALSAUDIT HISTORYEXCEPTION HANDLINGRECOVERY
05 / THE BUILD
The vision is big. The proof has to be earned one useful piece at a time.
We are replacing systems that already helped our business grow. That makes the work harder—and more honest. Every new layer has to survive real office pressure before it deserves a larger role.
Connected operating work
Shared inbox, work orders, vendor dispatch, estimates, invoices, supporting records, and role-based access used inside Masterline.
Deeper reliability and rollout
We are hardening workflows, improving mobile and recovery behavior, reconciling historical data, and expanding carefully where the evidence supports it.
A business that can learn
The goal is a governed operating system that helps people see the whole business, improve repeatable work, and integrate growth without losing control.
06 / WHY I BUILT MIQ
I am not building MIQ to sell software. I am building it to make our business better.
Masterline is my family's service business. I learned product and operations at Bambee and through internships with private-equity firms, then brought those lessons into the company. The systems we already had worked and supported the business as it grew. We chose to start rebuilding anyway because I believe the move to AI will matter even more than the move from paper to the internet.
That does not mean replacing people or trusting every AI answer. It means giving good people better leverage, connecting the work, checking the result, and earning the next step.
“Replacing something broken is easy. The hard call is leaving something that works because you believe what comes next can be better.”Follow Tim's work ↗