Route requests with context
Connect each conversation to the right customer, location, work order, service history, and team owner.
An AI shared inbox for field service teams.
Masterline's shared inbox is live today; the broader direction gives every customer message an owner, status, operating context, and next step connected to the work behind it.
Only the operating areas explicitly listed on the current product-status page should be read as live. The rest describes the direction we are building toward.
See what is live ↘Design the whole workflow—not another isolated tool.
Field service teams cannot run on forwarding, memory, and unread counts. IQ helps organize conversations around the real operation so requests are owned, internal context stays internal, and follow-through is visible.
Separate collaboration from replies
Use statuses, tags, mentions, and internal notes without exposing internal coordination to the customer.
Find what needs a response
Make unanswered, aging, and high-priority conversations easier for people to review before they become service failures.
Built inside the real operation.
Shared inbox, work orders, vendor dispatch, estimates, and invoices are live inside Masterline. The broader workflow described on this page is a design direction unless it is specifically listed as live on the current product-status page.
Product view uses demo or example data.Follow real jobs from request to field closeout and billing →
Read the work-order intake review guide →
The vision is big. The proof has to be earned.
Masterline IQ is built and used inside Masterline. Public access is not open yet. Join the waitlist for updates about future access.
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